PetTrace Support

Last updated: 2026-03-20

Contact

Support email: support@pettrace.app

What PetTrace Supports Today

• Create a pet profile
• Create a symptom episode
• Attach symptom photos to an episode
• View the latest pet and episode summary
• Configure an optional custom LLM endpoint
• Use an episode-focused AI assistant with attached photo context when a custom LLM is configured
• Review in-app privacy, support, and AI guidance information

Reviewer Flow

1. Open the Pets tab and create a pet.
2. Open the Episodes tab and create an episode linked to that pet. You can also attach symptom photos.
3. Open the episode detail view and enter the AI assistant if a custom LLM is configured.
4. Ask about the episode so the assistant can use the attached photos as visual context.
5. Return to the Home tab to review the updated summary.
6. Or open Settings, then Support, then Load Review Demo Data.

Important Note

The current MVP does not provide veterinary diagnosis. Any AI-assisted content is informational only.

If a custom LLM provider is configured by the user, episode details and AI chat messages may be sent to that provider.